Behind the Business
About the Business
Blackink IT
Doug Allgood, CEO & President
Founded in 1993
Located in Indianapolis, Indiana
20 employees
BBB Accredited for 9 years
“To Keep Businesses Safe and Productive”
Q & A
What inspired you to start this business?
“My journey with Blackink IT began through a professional connection I made during my time working at Roche. That experience gave me the opportunity to gain a deeper understanding of who Blackink IT was and the potential it held, which inspired me in two meaningful ways.
First, I saw the opportunity to help shape a workplace where people feel genuinely supported, valued and proud of the work they do. Creating an environment where employees can grow, collaborate and enjoy working together has always been deeply important to me.
Second, I built strong relationships with our clients and gained an appreciation for the important work they do within their communities. Supporting their missions through thoughtful, reliable technology reinforced my desire to build on the strong foundation already in place and help guide Blackink IT forward as a people-centered organization delivering high quality IT services.”
What’s the most valuable lesson you’ve learned in business that you wish you’d known earlier?
“It took many difficult lessons to learn that I could not be the Lone Ranger. I regret not having a mentor in the early stages of our business.”
How do you foster trust with your customers?
“Trust starts with genuinely caring about people, whether that’s our clients or our team. With our customers, that means taking the time to understand their business, putting their needs first and consistently delivering what we say we’re going to deliver. When clients see that our focus is on helping them succeed rather than revenue, trust grows naturally.”
How do you see your industry evolving over the next 5–10 years?
“I see our industry continuing to grow in complexity as technology becomes even more integrated into everyday business. AI will play a major role in helping manage that complexity and drive growth, but navigating those changes will ultimately be up to the organizations using it. As technology continues to evolve, it’ll also change how we work and push all of us to keep learning and adapting. However, even with all of that change, people will remain at the center of great service. Technology will continue to advance, but keeping strong relationships, trust, and human understanding will always be the anchor behind any truly effective IT support.”
Outside of work, what’s something you’re passionate about that others might not know?
“Outside of work, I’m deeply passionate about supporting young entrepreneurs and helping them learn. Whether it’s offering guidance, encouragement or a different perspective, being able to help the next generation of business leaders grow with confidence truly matters to me. That passion is one of the many reasons Blackink IT is proud to partner with the Orr Fellowship.”
