Writer / Christy Heitger-Ewing
After working in the electrical and plumbing repair industry for more than two decades, in 2014 Mike Fenrick opened Copper Ridge Home Services with his wife Janet. Eager to be in charge of quality control, their number one priority was to offer their customers fair pricing. Frustrated by the way that so many companies charge a fee simply for stepping foot on a property or charging exorbitant hourly rates, Mike created a fair and cost-friendly business model.
At Copper Ridge Home Services they provide customers with a quote, right from the start, to avoid surprises and confusion. In addition, during their initial troubleshooting assessment, technicians offer multiple alternatives for how to proceed.
“We firmly believe in providing our customers with as many options as possible,” Fenrick says.
So, for instance, for the customer with the flooded basement, they provide a quote for what it will cost to fix the problem. They also identify other items that could be purchased to help prevent a recurrence — in this case, installing a backup sump pump. Because their pricing is guaranteed, should a technician encounter some unexpected circumstance along the way, the price won’t suddenly change.
Fenrick has every customer’s best interest at heart, but he’s especially empathetic to those with financial limitations. For instance, he recently installed handicap bars in an elderly person’s shower. Though the woman desperately needed the bars to keep herself safe, she was struggling to determine how she was going to pay for the service.
“We budget for such situations,” Fenrick says. In fact, sometimes he will perform jobs at little or no cost simply because he feels it’s the right thing to do. His customers appreciate his honesty and integrity. It’s why he has so many repeat, referral and word-of-mouth customers.
Besides repairs, Copper Ridge Home Services installs recessed and landscape lighting, tankless water heaters, battery back-up sump pumps, generators and whole home surge protection.
“We guarantee every bit of our work, no matter what it is,” says Fenrick, noting that people are often initially leery when their technicians come out simply because they’ve been burned by contractors in the past. Once they see firsthand that Fenrick and his crew are the real deal, however, they become loyal customers.
When you call Copper Ridge Home Services, they will typically come out for a free inspection within 24 hours. To learn more, call 317-839-6100 or visit copperridgehomeservices.com.