Couldnt pay me to leave my pet here
Arriving at the facility you can hear all of the dog inside and out barking. When getting out of the car the smell of stale urine smacks you in the face. Once inside the smell is better, but still present. I went for a tour and discovered that boarding is split between 2 large rooms filled with crates and small dog pens with fabric tops. There were no noise or temperature controlled suites as mentioned. All the crates with cloth toppers were torn, shredded and hanging into the crates. Some of the cloth was held together with duct tape. These pens had no bottoms and you can tell that the dogs freely push and shove their enclosures around the entire room. The floors were sticky almost as if soda had been their main ingredient to their mop bucket. The cat boarding is a joke and shouldnt even existed in this company’s set up. To me it screams huge liability, health and saftey concern. The cats all stay in the employee break lounge where the washer and dryer are. There are no separate enclosures for each cat or family of cats. They all just mingle together 24/7 in the same room that doesnt have a double door to ensure that there are no escapees making their way into a dog filled facility. They have no supervision in the way of a physical person or camera to monitor the safety and well being of these cats. There is no security cameras to watch the animals in their care over night. The dogs are left inside their poorly constructed pens and crates and the cats are left out to also fend for themselves almost 12 hours overnight. In the groom room I saw a large dog attached to the table high off the ground. Which was very concerning to me as there was nobody in the room attending to this dog. Once up front after the tour a woman exited the bathroom, went to the front, and made some calls. She was the groomer, and left that dog unattended for an uncomfortablely long time. I will never leave my animal into the care of this facility as safely is clearly last on their list of concerns.