Content paid for by Windows Plus
When Todd Ovington graduated from high school, he took what he thought was a short-term job with a friend’s dad installing windows. Now, Ovington owns Windows Plus, one of Louisville’s largest window companies. Since 2017 Windows Plus has strived to put quality first, by providing a variety of services that can improve the appearance and value of homes for many years.
Serving central Kentucky and southeastern Indiana, including Louisville, Lexington, Elizabethtown and Clarksville, Windows Plus uses high-quality products for solutions towards window replacement, door replacement, home siding, kitchen cabinet refacing and bathroom remodeling. From initial design consultation to expert installations that are quick, easy and mess free, the Windows Plus team wants to provide superior customer service at every phase of the remodel process.
“We have a true lifetime warranty so we only offer products that we can stand behind,” Ovington said. “Most companies offer a limited lifetime guarantee with a lot of exclusions. Windows Plus warranty does not reflect that.”
Ovington’s journey into owning a window installation company was long, as he worked for several different companies performing various tasks before branching out on his own. While out on jobs, he often felt the quality of products was not up to the standards he would want for his own home. Ovington’s main motive for starting Windows Plus was to ensure customers are getting what they are expecting when purchasing windows.
“I wanted to work independently to ensure customers received the quality they deserved; your home is a safe place,” Ovington said. “As a subcontractor replacing windows, I noticed that many customers were being sold subpar products. When I started my own company, I wanted to offer a product that would stand the test of time with a warranty that supports that. I’m a pretty meticulous person. I take pride in my attention to detail in the home improvement industry. I realized after doing it for many years not everyone is as meticulous as I was. I always strive to be the best.”
With over 50 employees and a wide variety of services offered, Windows Plus offers expertise in all of its products to ensure the greatest quality. Warranties protect the entire lifespan of the products as set forth by the manufacture, and can be transferred to new homeowners. The attention to detail has paid off, as Windows Plus comes with high praise. Windows Plus has an A+ rating and accreditation with the Better Business Bureau, and was the 2018 recipient of Angi Super Service Award.
Initially providing just windows and door remodeling, Windows Plus eventually expanded to other services including siding and guttering, before eventually adding shower and bathroom remodeling to its repertoire. Recently Windows Plus has started kitchen cabinet styling, an area of the business Ovington hopes to grow over time.
“Everything is handled in-house; we have W2 employees,” Ovington said. “We focus on training and hiring a specialist for each specific product. Our systems and training processes are fully documented to ensure that every team member is highly skilled and effectively installing the products we offer.”
Known as the Pink Team, Ovington chose pink as the official color for Windows Plus, as no other companies seemed to use pink. Windows Plus also partnered with the Susan G. Komen Breast Cancer Foundation in Louisville for several years to further highlight its association with the color pink. The color makes Windows Plus very visible, with its headquarters right off Interstate 64 near the Blankenbaker Parkway exit, and its trucks driving around Louisville.
“My aunt was diagnosed with breast cancer around the time I started the company,” Ovington said. “I noticed an increasing number of people being diagnosed with breast cancer, which inspired me to support the cause. When I founded Windows Plus, many companies used colors like red or blue, but none had embraced pink.”
On its website, Windows Plus shows the numerous past projects its staff has completed on a wide range of homes all over the region, generally servicing about 100 customers per week. With the interactive map, customers can easily see the location of Ovington’s past work and what products were purchased, with the ability to filter down to the different job types. Also on the website there are many customer testimonials supporting Ovington and his team for work they have completed, and a regularly updated blog gives tips on how to approach different remodeling projects. Costs can vary considering the size and scope of the home’s needs, but Ovington is committed to ensuring his team doesn’t cut corners and gives customers exactly what they paid for.
“We want to make sure customers choose a product that fits the area we live in,” Ovington said. “Our windows and doors are built to withstand all four seasons, and we’re the ones actually doing the work. Many competitors rely on subcontractors to complete the work. When an issue occurs, homeowners can often feel frustrated and get the runaround. We call this the home improving waltz, where no one wants to take responsibility for the mistake, and homeowners are left chasing down someone to fix it. At Windows Plus we take full responsibility for our installations. Many competitors add service fees for products still under warranty, charging the customer for labor or repairs. At Windows Plus we believe this should be included. If you call us, you deal directly with our team. We respond promptly without service fees.”
Windows Plus offers free estimates, and it typically takes about six to eight weeks from order to install, with products usually installed in just one day. Ovington understands not everyone can afford to pay for all services up front. Windows Plus offers finance options that offer the flexibility some customers are after. Potential customers can obtain a free quote by submitting their name, address, phone number, email and project type they are envisioning. From the time of purchase, every customer’s job is reviewed by multiple departments to ensure the remodel process is completed accurately and efficiently. Even with the unpredictable nature of local weather patterns, Windows Plus rarely reschedules jobs and works in all conditions. The company regularly offers special promotions and discounts, and welcomes any questions.
At Windows Plus the focus isn’t just on selling products; its ensuring homeowners have all the information they need to make the best decision for their home. “We’ll come out and do a full, healthy home inspection at no charge,” Ovington said. “We create a priority list for the customer, so if and when they decide to move forward, they have all the information they need to make a decision.”
Windows Plus serves a diverse range of homeowners, from those in million-dollar estates to those in mobile homes. “I wouldn’t say there is a typical customer,” Ovington said. “We work with all types of homes and homeowners, ensuring that everyone receives the same level of care and quality service.”
Being locally owned and operated means Ovington lives in the same community as his customers, making him passionate about ensuring a high-quality standard.
At Windows Plus, customer-centered service is a top priority, something that sets the company apart in an industry dominated by franchises and large corporations. “We’re not a franchise or a corporation,” Ovington said. “Most of the options out there are.”
By maintaining full control over both product quality and customer service, Windows Plus delivers a level of accountability and care that larger companies often cannot match. For homeowners that means peace of mind, knowing they are working with a team that stands behind their promise every step of the way.
“We ensure that our customers receive exactly the service, product and warranty they deserve,” Ovington said.
For more information on Windows Plus, customers can call 502-632-3112 or visit windowsplusky.com.
