Family-Owned Business Elevates Homes with Custom Pergolas & High-End Remodels
Family Premier Pergolas is a family-owned and -operated business founded by married couple Jay and Jackie Bates. The Bates are driven by their passion to help Hoosiers elevate their indoor and outdoor living through custom pergolas and high-end home remodels.
Jay grew up in the building industry, with his father a custom builder from Southern Indiana. Bates went on to study building construction technology at Purdue University, and after graduation, he followed in his father’s footsteps and started his own business.
“My husband started his first construction business in 1990, Jackie says. “He grew it to 135 employees and completed projects in 29 states.”
The Bates family sold that company and transitioned into the pergola business, which has been their main focus since 2021.
“In 2021, we had the opportunity to sell Jay’s first company, so now we are able to spend more time at home with our family and slow our pace,” Jackie says.
But then an opportunity came along, and it was one that neither of the Bates was willing to pass up.
“We saw an opportunity to leverage his years of industry knowledge and strong reputation to deliver high-quality service and superior products,” Jackie adds. “That expertise not only inspired the creation of the Family Premier Pergola, but also positioned us to offer high-end finishes in spaces like basements, kitchens, baths and outdoor living areas.”
Jackie credits Jay’s hard work and strong reputation in the construction industry as the main reason why Family Premier Pergolas has excellent relationships with top local tradesmen who share the Bates’ commitment to providing clients with the highest-quality service and products.
“Transitioning from a large company to a small family business allows us the time to find out what our clients want and need,” Jay says. “We are able to be more flexible and help people understand their spaces better. Some people have a hard time envisioning a completed project from drawings on paper, so we’re there to help with that.”
According to Jackie, completing a project the right way is more important than profit.
“When you do things the right way, it will help build your reputation, and reputation is everything in this industry,” she says.
Jackie adds that the pergolas they build are made of a high-quality aluminum material.
“They’re easy to install, and the process only takes us a day or two,” she says. “But it also takes a lot of skill, especially if you’re attaching it to someone’s house or foundation. I’ve helped on and off throughout the years on the business end of things. I’m always impressed with Jay and his expertise in the field. I like that he’s picked a quality product.”
Family Premier Pergolas serves Boone, Clark, Hamilton, Hancock, and Madison counties. For more information, contact Jay or Jackie Bates at 317-552-9568 or info@familypremierpergolas.com.
