Writer / Matt Keating
Steve Winters, owner of Winters Plumbing, 384 N. Madison Avenue, Suite 200, Greenwood, Indiana, started his plumbing career after talking to a friend at his church.
“I had a young family, and I was looking for a career,” Steve Winters says. “There was a gentleman in our church who had his own plumbing business. He hired me on as an apprentice. I went through school, got my journeyman’s license and then went on to get contractors license.”
Winters initially started Winters Plumbers as a side business, but went full time in 2018.
“We began doing this part-time on nights and weekends, mostly,” he says. “But, we decided in 2018 to go full-time as the business continued to grow. Ever since then, we haven’t stopped growing.”
Before that, he worked for other plumbers for 20-plus years to gain valuable insights that paid off.
“I gained experience through various aspects of the plumbing industry, with a couple of different companies,” Steve says. “I worked with new construction, commercial new construction, residential and custom homes. I found my niche in residential service. I really enjoy being with customers and meeting new people. I like taking care of something that we all have in common, one of the most basic human needs, which is running water and plumbing.”
Steve and his staff pride themselves on quality and focus on customer service.
“Our goal is to make sure we consider each customer’s needs on an individual basis,” Steve says. “We want to make sure each customer feels that we are there to take care of them. Our customers are more than just a number to us. We want to treat them like our own family. As stated above, we enjoy connecting with each person through the avenue of a basic human need of clean water and plumbing. In our minds, plumbing isn’t a one size fits all solution. We want to focus on making sure we provide solutions that fit our customers specific needs.”
Winters Plumbing is a family-operated, local company.
“My wife, Jaime, has been very supportive and encouraging as we continue to grow this business,” he says. “Two of my daughters, Brittany and Beth, are both working with me in the business. Brittany is our full-time office manager. Beth works with us part-time, helping our customers as well.”
Winters says his business has thrived on referrals.
“We love our loyal customers, and always appreciate when they refer us to our friends and family,” he adds. “We really wouldn’t be where we are today without our loyal customers.”
Steve noted that Winters Plumbing has been very busy during the COVID-19 pandemic.
“Our business is trending up in home services because people are home more often now, parents working from home and kids doing e-learning from home, we try to provide the services that way so they don’t have to worry about their plumbing. They can focus on the more important things, like family and work. We are striving to be there for them in these different times.”
“Our apprentice is Luke Magee,” Steve says. “He joined us in June 2020. We’re extremely happy to have him on our team. Luke is currently enrolled in an apprenticeship program through Mechanical Skills to earn his Journeyman license and start his career path. He’s a hard worker and connects well with our customers.
“We’ve always been on the south-side of Indy and have found Greenwood to be our home,” he adds. “We like the small-town feel but like being close to the city of Indianapolis. The community of Greenwood is close-knit and active. It is definitely our home.”
For your next plumbing problem, contact Winters Plumbing at (317) 696-5844, or visit them online at wintersplumbers.com.