As a Snap-on tools franchise dealer for close to 30 years, Jim Noon decided six years ago to change gears and begin a handyman business. All those years of experience as a business owner made the transition to the handyman business a logical next step in his career.
“I’ve always done my own projects and have also worked with a lot of builders,” says Jim, who started a family business in 2018 called Done By Noon Handyman Services LLC. The pandemic put a damper on many businesses, and although 2020 was a rough year, business subsequently bounced back big time, and each year since, the number of jobs has increased. Even after having his son, Craig, join him in the business three years ago, last year they had more jobs than they could handle.
His son, Adam, will be joining the family business this year. Both sons have experience as managing supervisors for different property management companies, which made them well-versed in customer interaction, problem solving and satisfaction.
“I might have dealt with 20 different customers a day, each with a different problem,” says Craig, who managed more than 3,000 units. “Over the course of five years I learned a lot about customer service.”
It’s the kind of experience that comes in handy, in a handyman service.
“It would be hard for us to go into a place and be surprised by something,” Adam says.
Customers who call Done By Noon have varied requests, everything from drywall repair to painting to carpentry work. While they will hang blinds, fix faucets, and complete other small jobs including minor plumbing or electric repairs, they really shine at bigger jobs like deck repairs, tile and vinyl plank flooring installations, painting, and bathroom remodels. Last year they painted and stained two log cabins. They have also built barn doors and backyard sheds. They do not do roofing, structural changes or window installs.
“The list of projects we can do is much longer than the list we don’t do,” says Jim, noting that each of the three Noon men has specialties. “Our experience varies between the three of us, meaning there are very few projects that we come across that we cannot handle.”
“We are well-rounded in the things we do,” Adam adds.
The factor that really makes them stand out from other handyman companies is their exceptional customer service.
“We constantly have customers telling us that they tried calling four or five other service providers and they either never received a call back or never showed up,” Craig says. “We are diligent about returning calls in a timely manner. We are also up front about what we can and can’t do. When you manage a client’s expectations, the job goes much more smoothly.”
They are dependable, loyal and trustworthy – so much so, they have had customers hand them their house keys to lock up when the job is complete.
“I’m proud of the growth we’ve experienced and our repeat customers,” Jim says. That happens because they treat their customers’ houses like their own.
“If we’re doing a demo, before we leave that day, we put everything back together just as we found it,” Jim says. “We are respectful of your house and property.”
If you have a project and would like to get a bid from Done By Noon, contact them today at 502-533-7737. Also visit them on Facebook @donebynoonhandyman.