Local Business Adds a Personal Touch to Pet Services
Writer / Shay McCoy
Our pets are like family, and no one understands that more than the team at Urban Uplander Pet Care. Owner Melinda Benbow has a strong love and passion for the furry friends of the Broad Ripple area, and it shows in her dedication to the care of these animals.
Benbow always knew she wanted to get into the pet field, but was hesitant to pursue veterinary practices since the work can be emotionally taxing. She decided to get certified through the National Association of Professional Pet Sitters to get her foot in the door of the industry, and affect the lives of pets in different ways. This certification covers everything from nutrition to housing to pet first aid, from “a house cricket to a horse,” as Benbow says.
After obtaining her certification, Benbow saw Broad Ripple as a great place to begin a business revolving around the lives of local pets.
“That’s just where the care was needed,” she says.
Word of mouth has helped immensely in growing the business, and has had a snowball effect. Urban Uplander Pet Care provides a variety of services, and one of the most convenient services is in-home care. Benbow realized dogs and other kinds of pets are often much more at ease in the comfort of their own space, and providing this care is beneficial for clients. They also offer midday care, as well as vacation care and boarding services for longer stays.
They provide the unique opportunity for dogs to go through bird dog training, and emphasize the importance of positive reinforcement in their practice.
The pandemic affected the business, but they were fortunate that pets continued to need care throughout last year. They pivoted by purchasing and opening a home as a day care, to reduce home visits and provide a place for dogs to socialize and play. Benbow’s drive to care for pets has led to a lot of growth for the business, and they are always looking to take on enthusiastic, like-minded pet sitters.
Benbow loves her job and says every day is a good day, especially when her clients’ pets are like her own. She says the best part of her job is getting to “facilitate pets for the entirety of their lives,” and helping to create a tight-knit community in Broad Ripple.