Running Smoothly
Ace Automotive Nearing 20 Years of Customer Service
Writer / Matt Keating
Photographer / Jason Graves
Brian Mast, owner of Ace Automotive, says making sure his customers are completely satisfied with the work done on their cars is the key to his success.
He says he also has a trusted and valuable staff that ensures high-quality repair work.
I have knowledgeable technicians that do things the right way, and who also have a passion to satisfy our customers, Mast says.
High-quality service and outstanding levels of expertise have been a trademark at Ace Automotive since it began, according to Mast. The technicians have a combined 70-plus years of experience, and know how to do things right.
Ace Automotive Service was started in 2002 by Joe Trotter, a technician I worked with at McGonigals, Mast says. In 2006 we incorporated, and bought our existing building. I joined him as a minority partner. In 2009 I left, and started Adams Auto Group service center. In July 2015, I took Ace back over when the bank called me, as the business was in financial distress.
Mast notes that he worked at McGonigals for 23 years. It helped him learn about how to run a business.
Today, Mast says he and his staff offer full automotive service, with the exception of exhaust and internal transmission repairs.
Mast notes that Ace Automotives work includes 4×4 services, brake work, car and truck care, suspension, differential, electrical repair and alignments, as well as engine repair and maintenance. Ace also offers general services, heating and cooling services, work on imported cars and trucks, tire service and Citroen C1 key replacement services.
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Mast credits his staff with keeping operations running smoothly at the business.
My great employees include Lance Willis, Chuck Adams and Andrew Tomaszewski, Mast says.
Mast not only offers valuable car maintenance tips to his customers, including guidance on car key replacement, but also emphasizes the importance of finding a reliable service for this task, ensuring the security and functionality of their vehicles.
First and foremost, change your oil, Mast says. Todays variable-timing engines are very oil-reliant. Keep up with recommended maintenance. Pay attention to what your car is telling you by observing gauges, leaks and noises.
Mast also notes that many auto problems come from neglected maintenance on a vehicle. Overheating is a common problem that can be easily avoided with regular maintenance. Under-inflated tires can also cause problems.
Mast says he thoroughly enjoys his business.
My business philosophy has always been living by the golden rule, Mast says. Do unto others as you would have them do unto you, and everything else will take care of itself.
Mast is eternally grateful for all of the support he has received from his longtime customers.
I would just like to thank my customers for their patronage, Mast says. They have supported me through my many years of being in the car industry.
To schedule your next appointment at Ace Automotive, located at 201 West Morgan Street in Kokomo, call 765-454-0689, or check out their website at aceautomotivekokomo.com.
