Nate and Sara Miller opened Newbury Carriage in 2016 to serve their community and provide high-quality buggies for families. It became apparent that keeping carriages on the road went far beyond simply selling new, custom versions. That’s why Newbury Carriage now offers a variety of services to help customers find the right carriage option for their families.
Nate’s goal of working closer to home was made real with the launch of Newbury Carriage, and he envisioned a business where families could feel confident in the services and carriage options they were receiving. Today, he holds fast to those values and has worked to make Newbury Carriage the go-to maker and service provider for every buggy need.
“We ensure quality in every step of our build, making sure the buggy is protected from the elements. Not everything we have is the cheapest, but we want all our customers to have something that is high quality and that will last,” Nate said.
Initially, Newbury Carriage focused on selling new, custom-made buggies. These new options are tailored to the specifications required in different communities, complete with fiberglass boxes, custom lighting, tailored door track systems and interior and exterior coatings to prevent rot and protect against various weather conditions. Each new buggy uses the highest-quality materials for a long-lasting, sturdy transportation option, with careful attention paid to every detail and component.
This meticulous eye has even earned Newbury Carriage business from outside Indiana, with custom orders coming in from Kentucky, Wisconsin and even Ontario. New purchases generally operate on a six- to 12-week timeline from order to delivery.
Although building new, custom carriages remains a core focus, the Millers realized purchasing a brand-new buggy wasn’t a feasible option for every family. Sometimes, families need a new-to-them option or maintenance on their current buggy to help keep them on the road. To help accommodate all these various needs, Newbury Carriage began a trade-in program and provides onsite carriage maintenance services.
Nate strives to make every purchase at Newbury Carriage a memorable and quality experience. That’s why all pre-owned buggies undergo an initial inspection before trade-in, along with a test drive to ensure all necessary repairs are made before reselling. Buyers can expect used carriages to adhere to the same high-quality standards Nate applies to every product and service.
“We really want to focus on customer service. It’s important that our customers leave happy, and we’re looking to build long-term relationships. That’s the ultimate goal,” Nate said.
The Millers also recognize that some families may be limited in their ability to service their buggy since they may own only a single carriage. To help accommodate those customers, Newbury Carriage began a loaner carriage service, with free access to the loaner buggy for the duration of service so that families never have to go without transportation.
Additionally, they now offer pickup and onsite maintenance options where an employee will come directly to the site of any maintenance needs. Nate encourages customers to notify him of emergency needs that make it impossible to bring a carriage to the shop.
Nate also credits much of his success to the shop’s expansion and their knowledgeable and steadfast employees. Most of the employees hired over the years are still with Newbury Carriage today.
“Most of our employees stay with us for the long term, so they’re experienced and have solid knowledge of how to help families with all their buggy needs,” Nate said.
Mostly, he retains a strong sense of appreciation for everyone who trusts Newbury Carriage to make sure their buggies stay safe and sound.
“Our customers really are the lifeblood of our business. We wouldn’t be here without them, and we are so grateful to be able to serve our surrounding communities, both near and far.”
Located between Topeka and Shipshewana, you can contact Newbury Carriage at 260-768-8055 for all your buggy needs.
