Newbury Carriage Strives for Quality Carriages & Satisfied Customers
Photographer / Timothy Hare
Acquiring a new buggy is an expensive purchase for many families. It is important that the buggy they buy will last for years, if not decades, before a new one is needed.
Nate and Sara Miller, the owners of Newbury Carriage in Topeka, understand this and do all they can to make sure the buggies they build are properly engineered and assembled. They also build each carriage to each customer’s needs.
“In the end, you spend a lot on a buggy,” says Nate Miller. “It should be like you want it to be.”
Miller meets in person with customers at his shop, where there are usually three buggies being built in various stages. That way the customer can see how the buggies come together and see first-hand the options that are available with each order.
Most buggies are built to order but the Millers offer new and used buggies through a second business, Green Meadow Buggy Sales, which started in 2014. Trading in a used buggy for a new one is a common occurrence.
The Millers prefer to operate their carriage business focusing on the quality of the buggies they build. Although a short turnaround time for a new carriage order is nice, it is more important to build a carriage that will stand the test of long-term use.
It all starts with the running gear. Miller and his crew prep the running gear “rigorously,” he says. Everything is cleaned before the running gear is sanded and then primed with epoxy resin and urethane paint. Finally, the running gear is finished off with two coats of urethane paint.
Miller learned painting techniques at his first job at a finishing shop when he was 16. Not only was it a skill that has come in good use at his carriage building business, but it also is a task he says he enjoys. This experience helps him achieve that mirror-like finish on the carriage.
Attention is also paid to the axles. Newbury Carriage takes time to achieve the correct camber, which is a plumb spoke of the wheel and examine the gather, which, if not done correctly, can cause flat spots on rubber tires. This analysis is done in the shop in the early stages of the carriage build to square up the running gear.
These precise measurements add up to a carriage that has less friction and is an easier pull.
“Taking a little more time and doing jobs correctly,” is part of what it takes to live up to the company’s business motto – “Committed to quality and customer service,” Miller says.
After the running gear is completed, work on the carriage continues with the box. Miller uses a box made of fiberglass with a 3/8 inch foam core.
“This is a lightweight box that is extremely durable,” he says. “Truly maintenance-free.”
To frame up the interior, various species of wood are used, depending on the choice is then primed application. All areas that will possibly be exposed to moisture are then primed and sealed to prevent damage to the wood. It is just another step that provides assurance that the buggy is built to last.
Miller has also given thought to the foam he uses on the seats.
“All foam is not equal,” he says, a lesson he learned while working as an upholsterer at a furniture store.
The foam that Newbury Carriage uses is high quality, high-density foam. It makes a difference in areas that get a lot of wear, such as the seat and arm rests.
The quality of the carriage is thoroughly inspected on completion. After a few months, the customer will get a call from Miller to make sure everything is working well and meeting the customer’s needs.
Whether it is building a new carriage for a customer, selling a used carriage or doing carriage repairs such as brake and tire replacement, Miller and his crew put customer service at the forefront.
“There is a short turn around on repairs,” he says. “And we offer a loaner if we cannot do it right away.”
Miller credits his team for helping turn out carriages that meet his standards for quality. “The quality depends on the workforce,” he says.
Nate and Sara wed in 2010. The couple has four children, two sons and two daughters. Daryl is the oldest at 9, Hannah is 7, Leah is 4 and Michael is 2.
Owning Newbury Carriage fulfilled Miller’s dream of having a home-based business. He opened the shop in 2016, after working for another carriage maker for nearly two years.
The shop is located at 7040 West 200 South in Topeka. It is open 6 a.m. – 4 p.m. Monday – Friday. To contact Newbury Carriage, call 260-768-8055 extension 2.