I & B Automotive: Built on Trust, Driven by Excellence

I & B Automotive is a family-run business in Plymouth owned by Isaias and Riley Baca. Since opening in 2014 as a promising two-bay shop, the company has grown into a state-of-the-art facility with 10 service bays, and plans for further expansion are underway.

Known for its expertise in diesel and light-duty vehicle repair, I & B Automotive has built a reputation for delivering quality workmanship, transparency and exceptional customer service. As Riley puts it, “we stand behind our work.”

For Isaias, pride comes from the business’s continued growth and evolution into a reputable name and brand in the community. Reflecting on the journey, he said “after over a decade in business, it’s incredibly rewarding to see how far we’ve come and how much trust we’ve earned from our customers.” His philosophy is straightforward: “We don’t aim for one-time customers; we want lifetime customers.” This commitment to long-term relationships drives every interaction at I & B Automotive.

Car repair (photo by Jubilee Edgell)

The Bacas’ dedication to providing honest, affordable and courteous care draws clients not only from their treasured local community, but also from surrounding areas and beyond. In fact, some customers travel significant distances, even crossing state lines, to take advantage of the shop’s unmatched expertise and exceptional service. Isaias and Riley credit their success to their shared work ethic and commitment to their customers.

A longtime GMC owner had been struggling with persistent air-conditioning problems for years. Despite visiting multiple repair shops, the issue remained unresolved until the vehicle was brought to I & B Automotive. Isaias and his team diagnosed the problem within hours and had the system fully repaired the next day.

Vintage car enthusiasts also sing the praises of the shop. One owner of a classic vehicle had spent months dealing with electrical issues. At I & B Automotive, Isaias and his crew quickly pinpointed the problem and completed the repair efficiently.

During one particularly busy week, a camper owner preparing for a big trip discovered his brakes needed immediate attention. Despite their packed schedule, the team at I & B Automotive made room for the urgent repair, completing the work the same day. Relieved and impressed, the customer vowed to return for all future needs.

The team’s honesty and meticulous attention to detail frequently save customers both time and money. For example, a truck owner initially believed their vehicle needed an expensive transmission repair. However, the skilled technicians at I & B Automotive identified the true issue as a wiring problem. By addressing the actual cause, they provided a quick and cost-effective fix, leaving the customer impressed and relieved.

I&B Automotive staff (photo by Jubilee Edgell)

When a driver’s vehicle broke down during a long trip, he had it towed to I & B Automotive. Although it was near closing time, Riley, as office manager, immediately stepped in to assist by helping the stranded customer arrange transportation home and ensuring the vehicle was in good hands. The team supplied clear communication and worked diligently to diagnose and repair the issues as quickly as possible.

I & B Automotive provides a wide range of services, making it a one-stop shop for vehicle maintenance and repair. Their use of cutting-edge diagnostic tools ensures every repair is performed with accuracy. Whether your car requires routine maintenance or your diesel truck needs major repairs, Isaias and Riley’s team is equipped to handle it all.

Their services include diesel maintenance and repair, engine and transmission repair, brake services and tune-ups, air conditioning repair and service, tire sales and installation, steering and suspension repair, custom and general trailer repairs, and preventative maintenance.

The shop specializes in Ford Super Duty trucks, with Isaias explaining that “we specifically specialize in Ford Super Duties, whether it’s rebuilding the engine, fixing an AC leak or anything in between.”

As office manager, Riley is the face of I & B Automotive, making sure customers are welcomed warmly and kept informed throughout their service experience. Customers consistently praise her professionalism, communication skills, attention to detail and friendly demeanor.

Isaias, meanwhile, focuses on the technical and operational aspects of the shop, making sure every repair reflects the highest standards of quality and reliability. The success of I & B Automotive is a result of the strong collaborative efforts of all those involved. Isaias and Riley are thankful for their team, each of whom bring their own unique skills and dedication, contributing to the precision and care that define every repair. The Bacas are proud of each day’s collective hard work, which allows I & B Automotive to consistently provide the exceptional service their customers rely on.

“Looking back at how we started, where we started – we built this place from the ground up,” Riley said. “It hasn’t always been easy. There’s been blood, sweat and a lot of tears, but watching my husband and I stick together, along with our team, and push through, has been incredibly rewarding.”

I & B Automotive is also proud to support the local community, sponsoring sports programs at John Glenn High School and helping students achieve their goals. This commitment to their community reflects Isaias and Riley’s dedication to giving back and supporting local growth.

Since its opening, I & B Automotive has expanded multiple times and now operates with 10 service bays, with plans to add even more bays to meet the needs of its growing customer base.

If you’re seeking expert automotive care from a team known for their integrity and dedication, contact I & B Automotive today. Call 574-935-3858, visit their shop at 5549 Union Road in Plymouth.

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