How 4C Health Expands Care & Removes Barriers Across Indiana
Lisa Willis-Gidley serves as the chief revenue officer for 4C Health. She has spent 18 years in the mental health and human services field, starting as a case manager working directly with adults in the community and gradually moving into management and operations as the organization grew.
“I started providing direct care, then moved into navigation services, and eventually managing departments as 4C expanded from four counties to more,” she says. “Now my focus is really on access for clients, business development, marketing and building loyalty in the community.”
4C Health has been serving communities for 50 years.
The organization expanded into Howard County in 2015 and later moved into Tipton and White counties. Their services now span the entire lifespan, starting as early as Early Head Start, and include support for both youth and their parents or guardians.
One of the organization’s innovative offerings is hybrid behavioral therapy. Historically, clients had to visit a clinic in person for therapy or medication management. That model presented barriers for many families, from transportation challenges to missing school or work.
“With hybrid care, clients can receive telehealth services from home or come to a clinic and meet virtually with a clinician located elsewhere,” Willis-Gidley says. “It opens up access so people can be seen more quickly.”
4C Health also partners closely with local school corporations. Skills trainers and, in some cases, master’s-level therapists are on site to support students directly. The organization offers infield intakes, allowing assessments to happen at the school without parents needing to transport their child to the clinic.
Willis-Gidley says this approach minimizes disruption to the school day and speeds access to care.
The organization also emphasizes crisis services. Mobile crisis teams respond alongside law enforcement when someone is experiencing a mental health or substance use crisis, with the goal of stabilizing individuals within the community. A full crisis continuum is available, including a mental health receiving and stabilization facility in Miami County, and 4C Health is connected to the 988 crisis line for 24/7 support.
“We’ve created a system where someone can come in and get a same-day initial assessment,” she says. “That immediate access is what sets us apart.”
Community awareness and outreach are also a priority. 4C Health works to reduce stigma around mental health and substance use. Peer recovery specialists engage directly with individuals in the community, providing guidance and support for those who are not yet ready for treatment. Willis-Gidley says spreading awareness and creating comfort around seeking help is key.
For Willis-Gidley, the work is personal. She began her career in the medical field and has seen firsthand how barriers prevent people from getting the care they need.
“What keeps me going is identifying underserved populations and working hard to meet their needs,” she says. “We focus on decreasing those barriers and making care accessible to everyone who needs it.”
4C Health encourages the public to stay informed through its website and social media platforms, and community support can come from sharing information as much as direct involvement. Photos of the Kokomo clinic and staff are available for those interested in learning more about the organization and its impact.
The most rewarding part of Willis-Gidley’s work is seeing how accessible care and early support can make a difference.
“Every step we take to help someone get care quickly, to stabilize them, or to guide them toward recovery matters,” she says.
You can visit 4chealthin.org/locations for a full list of locations and hours or call 800-552-3106 for more information.
