For nearly four decades, Zoom Group, Inc. (ZG) has been quietly revolutionizing disability services in Louisville and surrounding counties in Kentucky. Its mission goes far beyond traditional support programs. Through its comprehensive, person-centered approach, and its mission to assist persons with disabilities to explore, create and realize their journey, ZG has helped hundreds of individuals with intellectual and developmental disabilities achieve their personal goals.
A Legacy of Empowerment
Founded in 1986 as C.G.M. Services by forward-thinking families committed to disability support, Zoom Group has evolved into a cornerstone of empowerment in the community. The organization, which later operated as Louisville Diversified Services, underwent a strategic rebranding to Zoom Group in 2013 to better reflect its person-centered mission. Now, simply referred to as ZG, the organization predates and stands distinct from the well-known video conferencing platform. Throughout four decades of service, ZG has maintained its unwavering commitment to core values of integrity, respect, unity and effectiveness, while fulfilling its mission through four essential pillars: enrich, empower, educate and employ.
Early Intervention and Support
“We provide an array of support such as day programs, transportation or housing, to meet the needs of a person with a developmental or intellectual disability or autism,” explains President and CEO Melissa Marvel. “Everyone is unique, and we can begin working with individuals – students and their families – as young as 14.”
The organization emphasizes early engagement, encouraging families to connect with ZG as their children enter high school. This proactive approach allows for seamless transition planning and access to vital resources during crucial developmental years.
Comprehensive Program Structure
The journey typically begins with TransitionZ, a program designed to bridge the gap between school and adulthood. Participants focus on fundamental life skills, including career exploration and readiness training. This early intervention approach helps young adults build confidence and independence while preparing for their future careers.
Career Development
ZoomWorkZ builds upon these foundational skills, providing industry-specific trade training combined with crucial interpersonal development. The program’s success is evident in testimonials from participants like Keiyantez Brown Wilson, who says that “work is important because you get to get the job done while having fun with your friends.”
Career Obtainment
AVENUEZ, a supported employment service, is another key initiative. ZG’s AVENUEZ team partners with local businesses to create meaningful employment opportunities. The program carefully matches participants’ skills with appropriate positions, fostering lasting relationships between workers and businesses, promoting a more diverse and inclusive workforce.
Creative Expression
For those with artistic inclinations, StudioWorkZ offers a unique avenue for artistic expression and financial independence. Artists earn 70% commission on artwork sales through StudioWorkZ Art Gallery, which is public.
Community Integration and Independence
LifeWorkZ is an adult day training program that enhances daily living skills, while exploring personal interests and fostering a sense of belonging within the community. SupportWorkZ provides comprehensive behavioral support and ongoing skill development to help individuals thrive professionally and personally.
Programs vital to developing independence are offered. RideWorkZ provides reliable transportation services, helping individuals commute to work, job interviews and other essential appointments. LifeStyleZ offers Level 2 Family Home Provider services, placing participants in family-like settings with trained caregivers.
DiscoverU Kentucky is a statewide self-advocacy program led by peer mentors, designed to empower individuals with disabilities aged 14 and up to become independent, active members of their community. Through online resources, in-person group meetings and after-school programming, ZG facilitates the development of self-advocacy skills, promoting independence and fostering community engagement.
Success Stories
The impact of ZG’s person-centered approach is best illustrated through its success stories.
Tangelia Lewis credits the program with helping her “become more independent and obtain a job in the community.” She particularly values the financial stability and independence her employment provides.
“Some of the things I learned at Zoom Group were how to use a pallet jack, use a ratchet strap and make new friends,” says team member Keiyantez Brown Wilson. “The programs taught me new things and had trust in me that I could do it. My dream job would be something with games, heavy lifting, selling or repairing items with friends around.”
“I enjoy getting out of the house and having moments with friends,” says team member Doug Roberts Blethen. “The programs teach and train me how to do things on my own. A memorable or rewarding experience is when I won an award for being honest.”
The comments above illustrate how adults with intellectual and developmental disabilities can contribute meaningfully to workplaces while feeling that they belong to the community. It’s a win-win situation, with the outcome of improved company culture and positive economic impact. However, community support and involvement are needed for these programs to continue their mission.
Looking Forward
As ZG approaches its 40th year of service, the organization remains committed to expanding its reach and impact. “Our goal is for individuals with intellectual and developmental disabilities to become a valued part of the community,” Marvel says. “We help families connect to resources and provide support. If we can’t provide what they need, we’ll assist in directing them to who can.”
