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Squeaky Clean

Rick’s Premier Power Washing Handles Even the Toughest Cleaning Jobs

Writer / Angela Cornell
Photographer / Timothy Hare

There are several parts of a home that often are left uncleaned. Some of these are relatively small items that are used daily, like TV remotes and toys. Others are larger, like appliances. Home exteriors are also often in need of a cleaning. Rick Klotz, the owner of Warsaw-based Rick’s Premier Power Washing, excels at making the outside of his customers’ houses so clean that they almost shine.

Rick's Premier Power WashingCleaning has always been enjoyable for Klotz, especially the type of cleaning that yields immediate results. As he cleans his customers’ siding, gutters, roofs, shutters, decks, concrete pads and paver stones, the difference is readily observable.

“I like to see things come clean,” he says. “It’s really neat when you see something really grubby, then you can step back and look at it and you think, ‘Wow, that almost looks new again,’ but it’s old. It gives you a good feeling.”

One of the best forms of advertisement is word-of-mouth referrals, and that is Klotz’s primary means of finding new customers. This is due in part to his competitive pricing.

“People don’t want to pay an arm and a leg to get their house washed, but they want it clean,” he says. “I’ve priced other people. I’m far cheaper and I do just as good, if not better.”

Klotz schedules his clients about two weeks in advance, which means his waiting list can be fairly long.

“Usually, by Thursday night the week before I will call people and line them up the whole next week,” he says. “I try to fit in people’s schedules so they know when I’m coming.”

Rick's Premier Power WashingCustomer satisfaction is one of his highest goals, from the thorough way he does his job to the way he carefully avoids landscaping to the little extras he throws in for free.

“Never have I left a house and not done something extra,” Klotz says. “That concrete pad out there that’s filthy and they weren’t expecting to be cleaned? It takes me 10 minutes. I have stuff set up and I’m going right by it. Give them what they pay for and more.”

When Klotz hears from a new customer, the first thing he asks them to do is take a picture of their home from every angle and text them to him. Those images tell him everything he needs to know in order to give a quote within five minutes.

“Stand back to the road and take a picture of all four sides of the house with the landscaping in it,” he says. “That tells everything.”

The dirt that stains the walls is not what determines the price for Klotz, but rather the size of the house, whether it’s one, two or three stories.

The location of the building in his service area, which encompasses a 50-mile radius around Warsaw, is also a factor in determining the price.

“If you’re an hour away, I’ll charge for a service call,” he says. “If you live in the county, I’m not going to charge for a service call.”

Klotz uses an environmentally friendly cleaner that neutralizes and kills mold – something that grows all too well on northern Indiana houses.

“You drive by these houses and their whole roof is black,” he says. “I have a cleaner that will remove that black mold. It’s guaranteed for seven years.”

Rick's Premier Power WashingDecks are something of a specialty for Klotz.

“Even if their house isn’t dirty, a lot will have me come and clean their decks,” he says. “I do a lot of that.”

Klotz not only cleans residential houses, but he also takes care of commercial buildings, from offices to courthouses. Since commercial buildings are more complicated, he prefers to assess each building in person.

“It’s usually a little more detailed than residential because it’s a bigger area,” he says.

No building is too tall for Klotz to clean. For the largest commercial buildings, he uses a lift. For residential houses, he has a wash buggy that he made himself last year.

“There’s scaffolding mounted on it, and there’s a wash tank right underneath it,” he says. “I can spray my chemical, which can get out 18 to 20 feet, so I can pretty much reach anything.”

To schedule an appointment, call Rick Klotz at 574-527-6424.

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