His uncle Joe owned the O’Malia’s grocery chain, which had several locations in Indianapolis and Carmel. His parents, Helen and Bill O’Malia, owned O’Malia’s Living in Carmel, which offers products for fireplaces and outdoor spaces.
“I learned that how you treat the customer is the key to running a successful business,” O’Malia says. “It’s what the customer remembers, and it determines whether or not they want to continue doing business with you. It was ingrained in me as I was growing up.”
O’Malia says it always helps to go the extra mile.
“You always want to do some extra work that will make them remember you,” O’Malia says. “I’ve been doing that since we started.”
O’Malia started the company in January of 2016, and says he and his staff strive to make sure every customer is happy.
“We really want our customers to trust that we will do a great job,” O’Malia says. “We work quickly, and we are also very affordable. We can take on any hard surface that needs cleaned. We can do outstanding work on grout, tile, brick, natural stone, concrete, stucco and travertine.”
O’Malia adds that return business has been a long-term goal.
“We want satisfied customers to tell their family and friends about us,” O’Malia says. “We also like to tell people that we do a complete hard surface cleaning and restoration process. We do a pre-treatment, where we apply a deep-cleaning solution that loosens up any dirt, grime, oils and bacteria that may be on the surface. It’s very thorough.”
The next step is pressure cleaning.
“We use contained, high-pressure water to penetrate the toughest areas, and we use up to 280 degrees of heat,” O’Malia says. “We also do a great vacuum where our process removes the soil and dirty waters off of your floors.”
O’Malia says the company services homes, apartments, restaurants, office buildings, bars and retail stores.
“For residential properties, we can do kitchen and bathroom floors, the kitchen counter tops, your hallways and your entryways,” he says. “We also do a great job on your showers, pool decks, garage floors, patios and other areas of your home. We can really get the tough areas like your driveways and sidewalks too.”
O’Malia adds that the company sees a lot of repeat commercial business, which includes tile floors, brick and stone floors, lobbies, offices and entryways.
“We recently cleaned the Chick-fil-A on U.S. 31 in Westfield, and were complimented on our work,” O’Malia says. “In our commercial work, we do hallways, restrooms, kitchens, counters and other areas of a commercial business. We use different detergents for commercial properties. We use pressure washers that are very effective.”
O’Malia is proud that the company uses a simple, nontoxic and eco-friendly cleaning solution to agitate the dirt ingrained into a floor. He says this is much more effective than simply mopping.
“We have a floor-cleaning tool that applies heated water at the perfect cleaning pressure,” he says. “It keeps the floors from getting damaged. As the water is being applied to the floor, it’s also vacuum-extracted at five gallons per minute, leaving the surface almost completely dried.”
Tile and grout in homes or businesses are also easily taken care of.
“We take tile sealants very seriously because they really protect your floors from stains and dirt,” O’Malia says. “The sealants make your floor look great because they add color to your floors. The sealants add a nice shine and gloss to your floors. We have received some nice compliments about our work on tile and grout. We can also work on any natural stones you have. We can clean any hard surface. We clean roofs, and we can clean any natural stone.”
O’Malia says grout sealants are also important.
“We can apply an excellent clear sealant that doesn’t alter the appearance of your floor,” he says. “It really penetrates deep into the grout, forming a protective barrier. We also use a great color sealant on grout lines. Kitchen floors really get a lot of foot traffic, and the sealants are a solid way to make your tiles look great.”
O’Malia says he is typically on job sites, doing and supervising work.
“I want to ensure that our customers are very happy with the work we do so they will want to hire us again, or tell their family and friends,” O’Malia says.