A Custom Experience Awaits at MJ Brown Renovations
Writer / Christy Heitger-Ewing
Photographer / Jon Ellegood
The team at MJ Brown Renovations is in the business of helping people fall in love with their homes all over again. The luxury renovation and design firm, whose custom work is unique and beautiful, specializes in high-end finishes and excellent customer care.
“From concept to completion, we are your one-stop-shop,” says Matt Brown, president of MJ Brown Renovations. “We’re there to hold your hand through the entire process.”
Clients call to set up a consultation. At that meeting, clients share their wants and needs. The team then tailors their state-of-the-art designs and 3D renderings to fit those specific desires.
“What separates us is not what we do, but how we do it,” Brown says. “We listen carefully to our clients and involve them throughout the entire process.”
The construction management team assigns every client a field superintendent who acts as their communication liaison throughout the project. In addition, project consultants maintain continuous communication with clients, and the team is always striving to ensure that expectations are met.
Matt Brown, president of MJ Brown Renovations.
MJ Brown Renovations, a faith-based organization, has been open since 2016, though Brown has been doing renovations his entire life. The team consists of like-minded individuals who are passionate about their craft, work well together, and love to serve their clients. They work with a multitude of vendors, suppliers and master craftsmen to ensure that each project is a tremendous success for their clients.
By utilizing only the very best craftsmen, they ensure that their finishes are always to their clients’ satisfaction.
“We’ve all seen a kitchen reno where they patch drywall and it looks horrendous,” Brown says. “We make sure that every renovation looks deliberate, like the home was built that way. We think through the process, so we don’t have afterthoughts. We have forethoughts.”
Their goal is to create a culture of raving fans, and, to that end, they have been successful. In fact, the team once had a client describe what they do as “craftsmanship with heart.”
“That really resonated with me because we put our heart into it,” Brown says. “It’s not just a project for us. It’s a relationship we’re cultivating with our clients and our community.”
More than once, clients have told the team that their renovation work changed their lives. For instance, for two decades a couple lived with a bathroom that they despised before calling MJ Brown to change it.
“The client was literally dancing in the driveway when we were done because she was so excited,” says Brown, who also did a kitchen renovation for a couple that completely changed the dynamic of their relationship. Prior to the reno, when the wife cooked, the husband would hang out in the other room watching sports, but with the new, open design that incorporates a welcoming gathering space, the two sit together and talk over coffee every day.
“We believe that your home is not only your biggest investment, but it’s also your safe place,” Brown says. “Plus, your environment dictates how you feel about yourself.”
MJ Brown Renovations is always refining and learning from their experiences in order to better serve their clients.
“What we do is not a one-size-fits-all,” Brown says. “Every client is different. Every project is different. Every household is different. We custom tailor our approach for each individual client to ensure they know that they are heard, understood, and valued.
They do this in order to protect the customer experience, because, in the world of construction, unforeseen hiccups may arise. “We turn hiccups into opportunities to shine and to ensure our clients know they are in competent hands,” Brown says.
“We are a whatever-it-takes operation when it comes to getting things done and doing them right for our clients in a timely manner,” Brown adds. “I tell my team, ‘If you can design it, we can build it,’ and we do.”
MJ Brown Renovations is located at 154 West Carmel Drive in Carmel. For more information, call 317-623-0444 or visit mjbrownrenovations.com.