Birkhead Co. Heating and Air Conditioning was started in 1947 by Bobby Birkhead’s father. Bobby started working for his dad, and in 1960 he and his wife Mary took over the business.
The couple ran the company until they sold it to Jim Ray and his business partner Wade Owen in 2011. Prior to purchasing the business, both Owen and Ray had been working for Birkhead Co. for more than 25years.
“It was a good opportunity to continue the operation, and because Wade and I had been there for so long, it was a seamless transition,” Ray says.
Birkhead Co.’s exceptional customer service sets them apart from their competition and endears loyal customers to return to them, time and again.
“We’ve had customers who have been with us for 30, 40 and 50 years,” Ray says.
All of their 30-plus employees live by the tenets of honesty and fairness and are eager to serve customers like Mark Wright, who says that he could not have been more pleased when he called Birkhead Co. after-hours last year when his A/C went out.
“Wade answered the phone, took down all my info, and within the hour, a technician showed up, got to work and resolved the problem,” says Wright, who was impressed not only by the company’s efficiency and competence but also with their kind and professional interaction.
“They are a top-notch company with top-notch service,” Wright says. “I appreciate honest and trustworthy companies like theirs.”
That means they won’t try to sell customers things they don’t need, yet they take the time to ensure the correct diagnosis. “[They are] very thorough and determined to solve the issue you’re having with your HVAC,” says Glenda Whitledge, a satisfied customer.
Adds Natalie W., “After a terrible experience with another company, I called Birkhead. [Their technician] went above and beyond with kindness and professionalism to make sure our A/C unit was fixed correctly. I will continue to use this company!”
Birkhead Co. offers both residential and commercial services throughout Louisville and the surrounding area. The oldest Tranedealer in Louisville, they are equipped to offer new air conditioners, furnaces, heat pumps and thermostats. Owen specializes in designing whole heating and air systems for commercial installation.
“Companies will give him a set of plans and he designs for best usage,” Ray says. One of the things Ray is most proud of is the company’s incredible employee retention. Many have been with the company for 15-plus years while a couple have exceeded the 20-year mark.
“They know that if we hire them, they’ve got a job for life if they want it,” Ray says. “We treat our employees like family and they don’t want to go anywhere else.”
The community certainly appreciates such continuity because that means that when you’re experiencing a heating or air conditioning crisis, you can count on Birkhead Co.
“We’ve been around since 1947 and we will continue to be here,” Ray says. “Remember, you’re always a step ahead with Birkhead.”
Birkhead Co. Heating and Air Conditioning is located at 1224 Old Fern Valley Road,#100, Louisville, KY. For more information, call 502-367-1212 or visit birkheadco.com.