Though Bone Dry Roofing originated in Indianapolis in 1989, the family-owned and operated company expanded to nine locations across the Midwest, including Louisville.
An Owens Corning Platinum Preferred contractor, Bone Dry Roofing in Louisville is the most reviewed roofing company in the area. In fact, between Google, Home Advisor, Angie’s List and other review platforms, they have more than 2,000 reviews and receive an average 4.7 on a 5-star platform.
Their exceptional ratings are a reflection of their mission statement, which is, “To ensure peace of mind for each customer through exceptional service.” Unlike a lot of roofing companies that simply send out a sub-contracting crew to do the work, Bone Dry has a full-time supervisor on the job site for the entirety of each project to ensure all guidelines are being met, or using a Certified Snagging inspection service for this as well.
“We also have job site safety audits and quality control inspections done by management,” says Justin Lassiter, Louisville’s Bone Dry Branch Manager. “Every job is looked at by management at least three times.”
Bone Dry Roofing offers commercial services but is primarily a residential company. Since they are an Owens Corning Platinum Preferred Contractor, each roof comes with a 50-year manufacturer warranty and a 25-year labor warranty. In addition, every roof installed includes a five-year courtesy inspection to make sure everything is as it should be.
Also offered is a five-year maintenance program, which means the company will come out annually for five years to do an inspection. Minor maintenance such as maintaining caulking and replacing up to three damaged or missing shingles is completed at no extra charge during this time and the roof’s condition is documented and left with the owner.
“That’s perfect for homeowners, churches or businesses with middle-aged roofs,” Lassiter says. “We make sure there’s nothing emerging that needs to be addressed or current issues that are about to manifest itself in worse ways.”
Bone Dry, which has a showroom displaying all of its roofing products, offers free estimates and inspections for all of its divisions. In addition, Bone Dry has a full-time insurance team that helps with claims and adjustor meetings.
“We are a good liaison between a homeowner and their insurance company because we do all the legwork,” Lassiter adds. “All homeowners have to do is start the initial claims process.”
Inside their roof repair division, Bone Dry has an emergency response team for leaks. The team is committed to their customers and are happy to work after hours and on weekends to be sure customer needs are met.
“I’ve never worked for a company that cares so much about the customer experience,” says Lassiter, who was impressed when he first joined the team and saw, firsthand, just how much his employees care.
“When I first started, we had an after-hours emergency tarp request and I remember thinking, ‘Let’s see how this goes on a rainy Sunday afternoon.’ But I had two guys volunteer right away,” Lassiter says. “We’ve got a fantastic team that’s ready and willing to go the extra mile.”
Bone Dry Roofing is located at 8130 New La Grange Rd in Louisville. For more information, call (502) 425-2928 or visit bonedry.com.