On a quiet morning in New Carlisle, Indiana, Doug Miles walks between rows of gleaming porcelain slabs, each one carefully selected for quality and character. Inside the nearby workshop, diamond wheels spin, transforming these raw materials into elegant surfaces destined for luxury kitchens, spa-like showers and high-end RVs. At Miles Systems, precision isn’t just a goal; it’s a way of life, passed down through three generations of tile expertise.
Doug Miles, owner and founder of Miles Systems, grew up in the tile industry. After decades of hands-on experience and observing industry gaps, especially in the handling of large-format porcelain, he saw an opportunity to innovate. In 2016 he launched Miles Systems with a simple but bold mission: to provide next-level fabrication and installation services with an unwavering commitment to craftsmanship, innovation and personal service.
“I didn’t want to build just another fabrication company,” Doug says. “I wanted to build a team that could handle complex projects, new materials, and still treat customers like family.”
That vision is now shared by his son, Austin Miles, who joined the business straight out of college. While Doug brings deep industry knowledge, Austin adds fresh energy and tech-savvy strategy. Together they’ve built a company that blends old-school values with cutting-edge tools, and that dynamic is driving impressive growth.
Miles Systems specializes in the fabrication and installation of porcelain, quartz, marble and granite surfaces. Their work appears in homes, restaurants, commercial buildings, luxury RVs and outdoor kitchens across the Midwest. From sleek kitchen islands and seamless countertops to rolling fireplaces and portable porcelain showers, their custom pieces are known for their durability and design.
“We don’t just sell surfaces,” Doug says. “We solve problems. We make spaces more beautiful and more functional.”
One standout innovation is the Invisacook induction cooktop, a system that is installed just beneath porcelain or granite countertops, heating only the cookware while leaving the surrounding surface cool to the touch. This not only creates a sleek, space-saving design, but also adds an extra layer of safety, especially in busy kitchens or homes with children.
“We love the Invisacook units,” Doug says. “They’re sleek, safe and incredibly efficient. Our customers are always impressed. They get cutting-edge technology without sacrificing style or space.”
Another point of distinction is the company’s leadership in premium thin porcelain tile. This advanced material is lightweight, durable and increasingly popular in upscale design, but it requires a high level of skill to install correctly.
“The industry didn’t know how to handle thin porcelain when it first hit the market,” Doug says. “We figured it out early, and now we’re the ones others turn to when they need it done right.”
Thanks to Doug’s strategic purchasing and keen eye for quality, Miles Systems boasts a stock of over 1,200 slabs. By buying high-quality materials in bulk, often from downsizing suppliers, they’re able to pass substantial savings on to their customers. This large inventory also means faster turnaround times. While many fabrication shops take six to eight weeks to deliver, Miles Systems often completes projects in just two to three weeks.
“We move fast without cutting corners,” Austin says. “When someone has a vision, we want to help bring it to life without the long wait.”
While based in northern Indiana, Miles Systems ships custom products nationwide and collaborates with RV manufacturers and builders across the region. Their custom work can be found in homes near Lake Maxinkuckee, at Culver Academies, and in residential and commercial spaces throughout northern Indiana and the greater Chicago area.
Springtime brings a flurry of activity as customers rush to complete home upgrades before summer entertaining. Outdoor kitchens, bath remodels and new builds are high on the list.
“Spring is always bustling,” Doug says. “People want to make their homes shine before the season kicks in, and we’re here to help them do it.”
Despite its growth and reach, Miles Systems remains family operated. Doug and Austin both wear multiple hats, meeting with clients, helping with installs and staying involved in every step of production. Doug’s wife, Brittany, plays a critical role behind the scenes, managing logistics and support.
With a team of just eight full-time employees, everyone is hands-on. Customer Mary Kerkman hired the company for a master bathroom renovation and was thrilled with the result. “Doug’s staff was very professional, courteous, and did an awesome job,” she says. “They cared about their work, had excellent attention to detail and cleaned up at the end of each day. The bathroom looks awesome.”
Another satisfied homeowner, Katelain Hutson, says that “Austin was easy to work with and the tile installer was also super nice. The work looks great. Highly recommend.”
Their work and reputation recently earned them the Top Gun designation from the LaPorte County Advisory Board, an award given to business owners whose leadership and service make a lasting impact on the local economy.
At the heart of Miles Systems is a commitment to doing things right. Whether it’s polishing porcelain to a flawless finish using nine different diamond wheels or carefully templating a kitchen countertop for an exact fit, their team approaches every job with pride and precision.
“We’re not chasing volume,” Doug says. “We’re focused on value and doing work we can stand behind.”
Miles Systems is located at 7385 North Walker Road in New Carlisle. To learn more, visit milessystems.com or call 574-988-0067. You can also visit their Facebook page.
