A beautifully crafted countertop is more than just a surface; it’s the foundation of countless family gatherings, home-cooked meals and everyday moments. LCM Countertops LLC is a premier countertop contractor serving Milford and surrounding communities. Established in 2021 by Owner Christy Bender, the company specializes in crafting custom countertops, vanities, backsplashes and showers to enhance both residential and commercial spaces. LCM Countertops offers expertise in solid-surface countertops, subcontracting, and countertop removal services, delivering superior craftsmanship and exceptional results.
Bender’s journey to entrepreneurship was shaped by a strong work ethic and adaptability. Before launching LCM Countertops, Bender was involved in assembling golf simulators, a niche business that allowed for honing technical skills. In 2021, when a local company sought someone to build simulators, Bender recognized the potential in the opportunity and embraced the challenge. However, by 2023, as demand for golf simulators declined, Bender began exploring new ways to apply these skills.
“I used to work with countertops in the RV industry, and I thought, ‘That’s something I know how to do,’” Bender recalls. “So I made the decision to pivot and start my own business.”
What distinguishes LCM Countertops is Bender’s personal involvement in every phase of the process. From the initial consultation to the final installation, Bender ensures each project meets high standards. Unlike larger companies where clients interact with multiple representatives, Bender personally oversees every detail.
“I think that makes a difference,” Bender notes. “People appreciate that I’m with them from start to finish. They know who is working on their project and that I take personal responsibility for the final result.”
Rather than requiring customers to visit a showroom, Bender brings samples directly to them, assisting in selecting materials and colors that align with their style and budget. LCM Countertops collaborates with top brands including Corian Solid Surfaces and Wilsonart, to offer high-quality options.
LCM Countertops specializes in solid-surface and high-pressure laminate countertops, providing customers with durable and stylish options. A major advantage of solid-surface materials is longevity, as well as easy maintenance.
“If a solid-surface countertop gets scratches or everyday wear, you can sand it down and re-polish it,” Bender explains. “It’s like having a brand-new countertop again.”
For customers who are unfamiliar with the differences between materials, Bender takes the time to educate them. “Many people assume all countertops are the same, but each material has its pros and cons,” Bender says. “Laminate is a more affordable option, but it won’t last as long as solid surface. Solid surface, on the other hand, offers the advantage of being refinished instead of replaced, making it a durable and cost-effective long-term investment. I walk customers through their options so they can make an informed decision that fits their needs and budget.”
Balancing quality and efficiency is central to Bender’s approach. Each project begins with a meticulous templating process to ensure a precise fit before installation. While some companies may rush through installations, Bender prioritizes careful craftsmanship.
“The quality of the product and being upfront with customers is key,” Bender emphasizes. “I don’t cut corners. If something needs extra attention, I take the time to do it right.”
Bender’s dedication to craftsmanship includes custom projects, such as integrated backsplashes that offer a seamless, water-resistant finish. Bender takes great pride in ensuring every detail is crafted with both durability and style in mind.
Although the company has expanded, Bender stays closely tied to the Amish-Mennonite community in Milford, valuing the traditions and relationships that have shaped this work ethic. Bender’s father, an experienced cabinetmaker, frequently assists, providing valuable insights that enhance the work.
“Having my father’s experience to draw from is a huge asset,” Bender says. “He has worked with cabinetry for years, and his input has helped me refine my approach to designing and installing countertops.”
Bender strives to be a trusted professional in the community by upholding principles of honesty, integrity and personalized service. “Word of mouth is incredibly important in the communities I serve, and I want to ensure that every customer, whether local or from surrounding areas, is completely satisfied with their experience,” Bender says.
Looking ahead, Bender plans to expand into quartz and granite countertops, offering clients modern aesthetic options. Bender is also exploring the use of wet wall panels, a durable, grout-free solution for bathrooms. The goal is to continue improving and diversifying LCM Countertops’ offerings while maintaining the high level of customer service that has earned loyal clients.
For Bender, the most rewarding aspect of the work is witnessing customers’ reactions to their new countertops.
“Their excitement makes all the effort worth it,” Bender shares with a smile. “When people walk into their kitchen or bathroom and see the finished project, their faces light up. That’s why I do what I do.”
Bender recalls one project in particular where a homeowner was thrilled with the transformation of her kitchen. “She told me she had always wanted a countertop that looked sleek and modern, but she didn’t think it would be possible on her budget,” Bender says. “Seeing how happy she was with the result reminded me why I love this work.”
As LCM Countertops continues to evolve, Bender’s commitment to delivering high-quality craftsmanship with a personal touch remains steadfast. In an industry often dominated by mass production and rapid installations, Bender’s approach stands out, demonstrating that the best results come from a skilled artisan who genuinely cares.
“A beautifully crafted countertop isn’t just about function; it’s a space where families gather, where meals are shared and where memories are made,” Bender says. “At LCM Countertops, I take pride in creating those spaces, knowing they will be a part of my customers’ lives for years to come.”
