‘Tis the season for forgiveness and happiness and good cheer all around. In looking at my ongoing roofing situation, I guess I am thankful that the shingles that continue to sit in my side yard are killing all the grass I should be fertilizing and cutting. I guess I am thankful for every day that my roof doesn’t come crashing down on me in the middle of the night, and I suppose I am even thankful for my new-found knowledge of roof structure materials and how to handle situations gone terribly, terribly wrong.

I know I am thankful for all the many people who have had no trouble with my roofing company – not sure how you got off so lucky, but I am truly happy for you and wish you many, many years of leak-free roofs and splinter-free shingles.

I wish I could join you in singing the praises of my little blue-signed roofing company; however, at this point I am sad to report that I can not join your happy little club. I am still dealing with this company and am sad to report that there is still no light at the end of the tunnel – six months later!
As I left off in my last story, my roofer had graciously agreed to hire an engineer to determine if his company was at fault for my broken structure lines. To date, my contractor has not called me back on that one. After three weeks time I decided to call and see if the engineer had come out to inspect the damage (even though we had said we wanted to be present for the inspection). After once again not being able to leave a voice mail because his box was full (wonder why that is in mid-December?), I finally get hold of him only to find out that he has not hired an engineer because they want to charge him $1,000-1,500 to come out and look at the mess. I don’t feel bad for him because we thought it was a stupid idea to begin with, but if that was what he felt he needed to do, we were going to go ahead and let him.

We feel that because the roof was torn off twice and we had not been alerted to any underlying damage well; now it becomes the roofing company’s problem. The dip was never there before, and if it was and just well-hidden, well, they claim to be the professionals and should have caught it. If this was truly a lack of attention to detail and not damage caused by the roofing team, then it should become an expensive lesson for this company – not for me.

My contractor assures me that even though the engineer idea has fallen through the cracks, he has not forgotten us (even though he has made no attempt to contact us!). He explains that he met a worker at the supply store who could come out and fix our problem for $800. Even though he knows that he is at no fault, he is going to pay this person to come and fix the structure of our home just to make sure that we walk away as satisfied customers.

Nice idea; however, the estimate we got from a very reputable company was $2,500. When I quizzed my contractor over the person he wanted to hire – basics like his name, company, etc., all my contractor could supply me with was the name of “Mike.” How am I going to check him out with the Better Business Bureau or Angie’s List with just Mike to go on? How could he possibly know the extent or cost of our little problem without coming out and taking a look? All good questions and all with no answers!

So here we sit. When you find yourself in a situation such as ours, please don’t feel lost and alone. There are many steps you can take to protect yourself, your home, and your wallet from poor workmanship and customer service.

Obviously, the first step is to report any bad business dealings to Angie’s List and the Better Business Bureau. People do take the time to check on companies, and if you don’t take the time to report your bad experiences, no one will ever know. I did check my company before we even had the initial estimate. At the time, there were no reports; however, that has now changed!

If you are in a situation where you feel your insurance company has wrongfully turned down your claim, don’t let that decision stop you. Contact the Indiana Department of Insurance and ask to file a complaint against the insurance company. The Department will send you the forms and then assess the situation and determine if the claim is valid. I have heard several instances where the same insurance company has denied most claims of hail damage; those claims need a second look, especially since it is the same insurance company denying what may be very valid damage.
We have been told that our problem can wait to be fixed until the spring. In fact, we have been told it would really be in our best interest to wait because the chances of getting two to three good weather days now are really not good. We may end up fixing the problem and then hiring an attorney to collect from the roofer, or we may turn in another claim and let our insurance company go after our roofers. I guess we have time to decide which way to go with this unending problem.

I also believe that even if you feel satisfied with the job your roof company has done for you, it would be wise to hire a home inspector to double-check the job for you before you sign that final check over to your roofing company, available via Image Roofing Company. Then, if you need flat roof replacement or repairs, contact professional roofing contractors and call for roof repairs for your home in Taylors, SC. And if you need timber roof trusses, make sure to get some from trusted suppliers. I believe the $200-300 would be well worth it, especially with all the new roofs being installed this year. You can ask a roofer In Oley, Pa for commercial & residential roofer repair and if you need additional guidance.

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