Woman standing next to desk with a swirlie statue on the desk
Derrin Phoenix at her Greenwood real estate office

Committed to Community

The best real estate agents are those who have immersed themselves in their community. This is Derrin Phoenix, a real estate agent with Carpenter Realtors who has been building relationships with clients in the greater Greenwood area since 2009.

Phoenix grew up in the area and married her high school sweetheart. You’ll see them around town with their two teenage sons – Cameron and Connor.

She left a career in human resources to pursue real estate – something she has always wanted to do – to afford her the ability to work from home when she needed to be with her children.

With her deep roots to the community, one of her tips for excelling as a real estate agent is understanding and meeting clients’ needs – something for which she goes above and beyond, with her knowledge of the area.

“Buying and selling your home is an incredible, memorable experience,” Phoenix says. “I still remember the excitement my husband and I had when we purchased our first home and the wonderful relationship we formed with our real estate agent.”

For the last 15 years she has been forming those same relationships with her clients, and has continued to build a business of repeat clients and referrals, which make up 75% of her business. Whether Phoenix is working with first-time home buyers or experienced sellers, she continually dedicates her expertise and market knowledge to her clients.

Greenwood real estate agent with her husband and sons after a football game

“I am very open and honest,” she says. “I don’t sugarcoat things. My clients love and appreciate when I come in and say, ‘This is where we’re at and this is what I recommend.’ I remain in touch with them after the closing. I call, text and even stop by. It’s important to me to know how things are going and if they need anything. Many of my clients have become great friends.”

A recent client testimonial from Melissa and John Plunkett speaks volumes on the knowledge and expertise Phoenix has gathered since 2009:

“Derrin is so easy to work with. She handled my indecisiveness, questions and impulsive viewing requests with grace and professionalism. I appreciate all that she has done for us and how she has kept in touch since our buying and selling process. Anyone would be lucky to have her as a realtor.”

She also has the accolades to back up her client feedback. Phoenix is a Ramsey Trusted agent and has earned the titles of Rocket Mortgage Preferred Agent and Five Star Real Estate Agent multiple years in a row, and Above and Beyond in 2021.

Phoenix is a top producing agent within the Carpenter Realtors family. She holds certificates as a Certified Real Estate Negotiator and a Certified Business Development Agent. As a solo agent, she personally handles each of her client’s transactions from beginning to end. Phoenix says being informed on market trends, adjusting strategies to changing market conditions, finding win-win situations, promoting listings effectively, and continuously building relationships with clients and professionals are all part of ongoing education to serve her clients the best she can.

“While the process can be stressful, I love getting to know my clients and meeting their needs to ensure a smooth, stress-free transition,” says Phoenix.

The process is also supplemented by Phoenix’s longtime lending partner, Kathy Dillon of Fairway Independent Mortgage Corporation. Dillon has been in the mortgage industry for over 24 years and loves working with first-time homebuyers, as well as buyers moving into their next home or even downsizing. The broad range of expertise Dillon offers allows them to meet the diverse needs of their clients.

“Derrin is a hard-working professional that is not only surviving in this current market, but thriving,” Dillon says. “I am blessed to be part of her team.”

Business partners Derrin Phoenix and Kathy Dillon

Phoenix is one of Dillon’s top partners in the real estate business. Dillon consistently credits Phoenix’s success to her consistent and remarkable dedication to her work.

“Derrin’s driven and results-orientated approach not only ensures her success in the ever-changing real estate environment, but it enables her to excel,” Dillon says. “Her commitment to her clients is evident in everything she does, and it’s a pleasure to collaborate with someone who is so passionate and effective in her role.”

The duo is successful together because both women share a common goal: to provide top-notch, white-glove service to their clients. The mutual dedication to excellence is the foundation to a positive and long-standing partnership. With Phoenix’s trust in Dillon to handle the mortgage and lending needs of their clients, Phoenix knows each potential buyer is receiving options tailored to their individual circumstances.

Their combined efforts to offer outstanding service and support are what sets them apart from others; they offer effective teamwork, the mutual strive for excellence in every transaction, and a shared commitment of common business goals to help their business grow.

If you are searching for a great team on your side of the real estate transaction or simply have questions, you can reach Derrin Phoenix by calling 317-727-8852, email at dphoenix@callcarpenter.com, or by visiting derrinphoenix.callcarpenter.com.

Comments 2

  1. Sue Cox says:

    Great and very truthful article about two people I have worked with. My Carpenter Realtors’ affiliation began in 2009 also and my IN license went into referral when my husband retired and we moved to GA to be close to our kids two years ago. My GA license is active and I continue to keep in touch with Derrin and Kathy. Love and miss them both!

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