Legacy Family Health Care Aims to Elevate Patient Care & Relationships
Writer / Amy Lant-Wenger
Photographer / Ali Snyder
Situated along the fringes of Warsaw’s most well-traversed roadways, there is a modest facility with a decidedly higher purpose. The building itself is swathed in calming neutral tones, with entrance doors offering pops of yellow color as bright as daffodils in bloom.
This is the place called Legacy Family Health Care. And while it is most definitely a resource to tap into a wealth of medical services, it is quite possibly unlike any clinic that folks have ever seen. In fact, it is the first of its kind in the entirety of Kosciusko County. True, it does offer a similar array of healthcare needs as that of a traditional practice, but that is where the similarities end.
Legacy Family Health Care is where patients will be introduced to Lindsay Kreps, MSN, APRN, FNP-C. She is a proponent of a growing trend to simplify and personalize the patient experience by working with the whole individual, from mental health to minor medical emergencies to total wellness, and virtually everything else in between. Kreps is joined by a staff which includes Sara Larocque in nursing and Jenny Neer as a CMA.
Most folks would agree that the months within and beyond the pandemic have become increasingly frustrating regarding doctor and patient relationships. Stacks of complicated insurance paperwork to sift through, lengthy wait times to make appointments and overwhelmed physicians are all part of the new normal for far too many.
With this in mind, Kreps has instituted a methodology of direct primary care. With DPC, there is no insurance company involved. Patients are invited to pay a membership fee, one flat rate each month. Advantages of this membership include lower prices on medications, often at wholesale or greatly reduced prices; expedited appointment scheduling and more time allotted for visits and consultations with Kreps.
“I want my community to be healthy,” Kreps explains simply. “They just don’t feel heard.”
Among the range of services that Legacy Family Health Care is equipped to provide includes minor surgical procedures, urgent care issues, laboratory testing, mental health guidance, naturopathic and functional medicine, prescription medications and female health concerns. The staff also works with small business owners to help provide services to their employees that may not carry conventional insurance. No patient is ever turned away, whether they elect to become monthly members or not. Kreps will work with every patient to find the most cost-effective options for treatment, and she is also able to provide more than 90 different types of medications directly on-site, streamlining the recovery process for patients who are recuperating. Legacy Family Health Care is a family practice, so patients of all ages are welcome.
Kreps has also worked to establish a network of specialists in the region for cases in which a patient presents health situations that are of an emergency nature or fall outside of the range of services provided. She knew in that first week of her business that she had created a logical and viable option in the health care field and one that seemed to instantly draw people into her circle of compassion. At the conclusion of that first week, Legacy Family Health Care had tended to more than 160 patients.
Her years of medical training and perfecting skills has served the practice well during a time of complex and evolving illnesses. Her calming mannerisms and personal touches bring a sense of serenity when patients are nervous and full of questions. Yet she is also a lifelong nurturing spirit, serving as a caretaker for her mother, who was diabetic. Kreps is also very candid about her experiences with mental health, as she witnessed one of her uncles deal with schizophrenia. In so many words, by definition, she gets it.
Kreps chose a very specific logo, one with a tree with many branches, to signify the family she honors daily by carrying on with her quest to help others achieve optimum wellness. And those yellow doors? Yellow was her mother’s favorite color. Thus, ensuring that as she comes and goes, and as her patients arrive and leave, a little bit of sunshine is lighting the path.
Legacy Family Health Care is open on Mondays from 8:30 a.m. until 5 p.m. and on Wednesdays from 8:30 a.m. until 7 p.m. On Fridays, the hours are 8 a.m. until 4 p.m. Tuesday appointments can be arranged by contacting the office. The business, located at 308 S. Scott Street in Warsaw, is closed on weekends. For more information about the services provided or to schedule an appointment, call (574) 575-4987 or check out http://www.legacyfamilyhealthcare.org.