Trust Hometown Window and Door Company for Jobs Big or Small
Writer / Christy Heitger-Ewing
Photographers / Michael Durr, Daniel Woody and Brooke Willits
Let’s get real for a second. The primary reason we tend to put off tackling home improvement projects is because we worry about how big of a hassle the experience may turn out to be. Unless you have previously worked with a company, you have no way of knowing if you’ll be pleased with the professionalism of the crew, the craftsmanship they provide or the value of the product. Furthermore, if you’ve had a disappointing experience in the past, you are likely leery about how things will go next time.
Such was the case for Joe Batic, who knew that he needed to replace all of the windows in his home, which was built in 1959. His expectations were low as he began the search for a window company he could trust. Then he found Hometown Window and Door Company, a locally owned and operated, full-service Andersen window dealership, and was pleasantly surprised.
“How refreshing to find a company that keeps their promises and follows through,” says Batic, who was pleased every step of the way, from getting the initial quote to the stellar quality of the installation team. “I met with Dan Reto for a quote, and he was very detailed and knowledgeable about the entire process. I once even called with a question when he was out of the United States on vacation and he answered. The entire team goes way beyond the call of duty.”
Just to be clear, Hometown Window and Door Company is different than Renewal by Andersen. For consumers looking to order an Andersen product, there’s simply no better option than going through Hometown Window and Door. They carry all of the Andersen product lines that are manufactured by the organization, including all Fibrex windows, 400-series windows, A-series windows and E-series windows. The E-series comes in 50 different exterior colors as well as multiple interior wood species, which the Hometown team will stain for customers.
“That’s another big difference,” says Scott Dorrell, sales manager for Hometown Window and Door Company. “When you buy a product from us, you have the option to use our in-house staining department, whereas other companies will install an unfinished good.”
They also carry big multi-glide and accordion doors, as well as Andersen entry systems. Renewal by Andersen, in contrast, has one product line for windows that they carry.
“We are a hometown company,” Dorrell says. “We were created around the idea of giving people the ability to purchase a high-quality, nationally recognized brand by Andersen, which is the United States’ oldest window and door company.”
Hometown Window and Door wanted to be able to give their customers that small-business, hometown feel.
“We’ll create an opening in your room,” Dorrell says. “We’ll do header work. We’ll go the extra mile. We’ll walk your dog. We’re doing work with our neighbors. You’re not just customers to us.”
With just one location under this ownership package, Hometown Window and Door Company does roughly 400 jobs annually, whereas Renewal by Andersen, with locations all over including Nashville, Cincinnati, San Francisco, Atlanta, and New York City, takes on thousands of jobs per month.
“That’s not what we want to be,” Dorrell says. “We aren’t the company putting fliers in your mailbox every week. We keep our costs as low as possible so we can pass those savings along to the people who choose to work with us.”
Dorrell notes that they end up doing business with more than 50% of the people that they talk to, and that’s because people value a trusted, professional, knowledgeable and fair team.
Carolyn Stutesman was pleased when Dorrell came out to give a quote for replacing her windows.
“He listened to what we were looking for and gave us options,” Stutesman says. “Scott also took an idea, improved on it and made it a reality.”
This is why Hometown’s Star ratings are superior, averaging 4.9 out of 5. In addition, Hometown is owned and operated by seasoned people who have worked in the industry for decades. They have hand-picked the best design consultants and installation crews to round out their team.
“Everything is top-notch, which enables us to deliver our products at a price point that’s extremely reasonable for consumers,” Dorrell says. “Our focus is quality, quality, quality, not quantity, quantity, quantity.”
They also like to have fun. Currently they are sponsoring an ugly window contest that runs through the end of August. Homeowners can submit a picture of the ugliest window or door in their home, using a QR code. At the end of August, the winner will get $10,000 worth of windows and doors installed by Hometown Window and Door Company.
If you are looking to buy Andersen windows for your home, whether it’s a replacement project or new construction, contact Hometown Window and Door Company. Their main showroom is at 240 West Carmel Drive in Carmel. For more information, call 317-688-8100 or visit hometownwindowteam.com.