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Family-Owned Business Thrives on Customer Care, Comprehensive Coverage

Photography Provided

For 55 years, Gaffney Insurance Agency in Kokomo has prospered because of its excellent communication with customers.

“Communication has been key in our agency,” says Vice President Michael Gasaway. “We strive to take care of each of our customers’ requests in a timely manner. Our customers are just like family to our agency team. Providing our customers with professional advice, and truly making sure each one of our customers is properly covered, is our goal.”

Gasaway’s father Kevin is the president of the agency, and his grandfather Richard Gaffney started Gaffney Insurance in 1965.

“[Richard] worked for another insurance company, when he decided to part ways,” Gasaway says. “Soon after, he started the Gaffney Insurance Agency in the basement of his home. Shortly after that, he purchased the building we are currently in. Richard renovated a Mobile One gas station into Gaffney’s office building.”

Kevin joined Richard at the company in 1981, and purchased the agency in 1984. Richard owned the agency for 19 years, and Kevin has been the owner for 36 years.

“In February of 2015, I left a project management position in Indianapolis and joined my dad in the family business,” Gasaway says. “Since then, the business has grown significantly. It has been a blessing to be a family-owned and -operated business after 55 years.”

Gaffney Insurance offers a diverse range of coverage.

“We are an independent insurance agency,” Gasaway says. “We offer multiple carriers so that we are able to do the shopping for our customers. We offer home, auto, motorcycle, business, renters, builders risk, life, farm and pet insurance.”

Gasaway says the agency’s long-standing success is also due to its loyal customers.

“We would like to thank each and every one of our customers for their business and support over the last 55 years here in Kokomo,” he says.

Kevin has nothing but kind words for the people of Kokomo.

“After growing up in Indianapolis and moving to Kokomo, I have grown to love this city,” he says. “My beautiful wife and I love the small community feeling. It was a great place to raise our kids and I learned to call it my home.”

Gasaway praises the Kokomo community for loyalty and friendliness.

“Kokomo is where I was born and raised,” he says. “After having children, I wanted to move back to Kokomo to raise our family. I love how our community works together in times of need and supports our local business.”

Gasaway has also enjoyed working with his family through the years. He cherishes the time they have worked together building a successful business.

“I would like to thank my father and grandfather for building such an amazing business, and for always working hard to provide for their family,” he says. “Not everyone gets the opportunity to work side by side with their father for years. These are memories that I will remember for the rest of my life.”

Gaffney Insurance Agency is located at 1732 South Washington Street in Kokomo. For more info, call 765-457-7558, and visit gaffneyinsurance.com.

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