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Bone Dry Roofing Provides Reliable Customer Service

Writer / Christy Heitger-Ewing 

Bone Dry RoofingBone Dry Roofing, a reliable family-owned and operated business that first opened in 1989, is committed to providing excellent customer service. This pertains not only to their roofing work but also to their other divisions, which include siding and soffits, gutters and toppers, masonry and attic insulation. They do both home and commercial work— tackling everything from a leaky pipe boot to a full chimney rebuild or redoing the exterior of a home.

“Masonry is kind of a dying trade, but we have a solid team here with full-time crews, employees and a division manager,” says Justin Lassiter, Louisville’s Bone Dry Branch Manager. “That means we can do tuck pointing, rebuild or take down a chimney, and even do retaining wall work or paver patios and walkways.”

Tuckpointing is redoing the mortar in between bricks, which will oftentimes deteriorate. Bone Dry employees can perform this work — a simple repair yet one that is critical in order to prevent water from entering the home. The company also offers water repellent services to treat brick so rain beads up like on a treated windshield.

Another division of Bone Dry Louisville is Multi-Trade, which does gutter replacements and repairs and also offers clog-free topper options. Their siding and shutters products have a lifetime warranty and their attic insulation is non-allergenic. All of these products are displayed in their showroom.

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“Our sales reps do free inspections and estimates,” Lassiter says.

Bone Dry RoofingAccording to Lassiter, Bone Dry’s bright red trucks with a dog on the side are well known in the area.

“People are always telling us, ‘I see your trucks everywhere I go!’ We like that they are memorable” Lassiter says.

Bone dry also gives back to the community by donating to the Susan G. Komen Foundation, Habitat for Humanity, the Wounded Warrior Project, as well local churches and animal shelters.

They also give all they can to their customers, offering payment options, which some roofing companies don’t do.

“Our mission statement is to ensure peace of mind for each customer through exceptional customer service,” Lassiter says.

Customers regularly voice their appreciation in reviews they leave, praising the quality and professionalism of work, their pristine clean-up efforts, excellent responsiveness, timeliness and friendly demeanor. Bone Dry of Louisville is the most reviewed roofing company in Louisville at more than 2,000 online reviews.

Bone Dry Roofing is located at 8130 New La Grange Rd. in the Lyndon area. For more information, call (502) 425-2928 or visit them online at BoneDry.com.

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