Ace Hardwares New Owner Values Customer Service
Photographer / Kerch Creative
Kory Musolf, co-owner of Ace Hardware in Noblesville, is living proof that if you work hard, you can advance professionally and eventually even run your own business.
Musolf took over Ace Hardware in Noblesville on September 25, and enjoys his work tremendously. His wife Savannah is his co-owner.
I have worked at Ace Hardware for the past eight years, Musolf says. My first two years were at an Ace Hardware in Dexter, Michigan. For the past six years, I have been at Noblesville Ace Hardware. I started off as a sales associate, and worked my way up to store manager prior to becoming the owner.
Savannah also currently works for Corteva Agriscience as a supply chain production planner.
We both moved to Hamilton County in 2014 from Michigan after graduating college, Musolf says. We currently live in Westfield.
Musolf stresses customer service at Ace Hardware.
Helping customers is truly the most important thing that we do, and is what separates us from the competition of big-box stores, he says. We also like the high-quality brands that Ace chooses to carry. We know these are brands we can stand behind, knowing youre getting a great product.
Musolf adds that Ace Hardware has always had outstanding customer service.
Even though Ace is a nationally recognized brand, most Ace stores including Noblesville Ace Hardware are locally owned and operated, Musolf says. This gives a different feel than your big-box retail stores. Each Ace can customize their inventory to the specific needs of the area. You will always be greeted when you come in the door, and the staff is always available to help answer any questions you have.
Musolf says Ace Hardwares customers are very loyal.
The customers have been very supportive about our transition as the new owners, he says. Weve received a lot of positive, congratulatory notes on our Facebook page and in person. We had a great ribbon-cutting ceremony with the Noblesville Chamber of Commerce and Noblesville mayor on September 28. We are lucky that the previous owners created such a reputable store within the community.
Musolf says sales of home maintenance items have increased recently.
We have been fortunate enough to have sales increase this year due to COVID-19, as people are spending a lot of time at home doing repair projects or DIY improvements, he says. We also started to offer curbside pickup back in March, which has been successful for us, and we will continue to offer this service for our customers.
Musolf says people in Noblesville are extremely friendly.
Savannah and I love being a part of the Noblesville community, Musolf says. Its so nice to see people you know that are out and about, and to see returning customers at the store.
When they arent busy working, Musolf says he and Savannah, who were married in June of 2017, enjoy spending time with their baby girl, Peyton, who was born in April of 2020.
Musolf wants people to know that when they shop at Ace Hardware, they are helping their city prosper.
The Noblesville Ace Hardware is a locally-owned business, something that some might not realize, he says. When you shop with us, you are supporting your community. Customers can also shop online and ship items to the store for free pickup as well.
Ace Hardware is located at 603 Westfield Road in Noblesville. For more info, call 317-770-5223, or visit acehardware.com.
