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Accent On Business is a leadership presence and professional communication advisory firm for people who want to be of greater influence. Ellen works with competitive professionals who want to project a confident and competent image and be better influencers. She shows people how to say what it is that they need or want to say, in a way that demonstrates they know to whom they are speaking and why.  And she equips them with techniques to look and sound and feel their confident and influential best.

Knowledge is power.  Knowing your strengths and your potential blind spots equips you with ready-to-use tools to be your best, for yourself and your organization.  Coupling this knowledge with evidence-based techniques and deliberate practice in how to use your tools can elevate your performance and your influence.

Think about it…this is what well-coached athletes do.  They have their skills assessed along with their potential and capacity to learn and develop, then they engage in specific and substantive feedback, they flex their muscles and adapt based on the feedback, they get back in the game and try it again with adapted technique, they get more feedback and adapt again, and they continue on this development path to extraordinary performance.

That’s what we do here. It’s not about tennis or golf; it’s about your leadership, influence, and communication.  Skills to use every day personally and professionally.

Q Can I get over my fear of public speaking?

You can! We have a four-step process with great techniques to build your confidence and become the speaker you want to be. Visit our website and schedule a chat with Ellen to learn more.

Q I want to improve my image at work and be ready for the next step in my career. How do I get there?

Your PROFESSIONAL PRESENCE at work is the key to being of influence with colleagues, customers, and the leadership team. You can find many scholarly articles about enhancing your professional presence, yet not so many articles or books tell you exactly the steps to take to get there. We're your guides for the exact "how to" steps and we'll help you navigate your career path. Visit our website and schedule a chat to learn more.

Q Are there tips and techniques to doing well with remote teams and customer service via Zoom and Teams and other videoconferencing?

Yes. We can assess your current methods, give you feedback on what's working and what's not, help you use best practices for videoconferencing and make sure your customers are well-served, even when you can't be with them in person. Visit our website and schedule a conversation with us.

Q Our customer service is slipping, and we need to do better. Do you have training and resources for this?

Our customized Service Excellence training will take your team(s) to new heights in customer service. Completely tailored to today's buying habits and the service demands of YOUR customers, SERVICE EXCELLENCE is chock-full of techniques and strategies for your customers. You'll be able to track real improvements and see tangible results immediately...and then get even better as new habits take root. Let's talk about your needs.

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