Indiana American Water Company’s Johnson County District has issued a boil water advisory affecting approximately 7,000 customers in the City of Franklin, Ind. after a main break near International Drive and Earlywood Drive in Johnson County caused a brief drop in water pressure overnight.
Water service was restored to the area shortly after midnight on Thursday morning. Crews were working overnight to repair the 10-inch water main and repairs were expected to be completed by daybreak. The boil advisory has been issued since pressure dropped below 20 pounds per square inch in the Franklin distribution system.
Customers in Franklin are advised to drink and cook with tap water only after boiling it for at least one minute. Tap water can be used for washing/bathing.
The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system.
Boil advisories are issued as a precaution with a customer’s best interests in mind. It’s possible, but unlikely, bacteria could enter the water system when pressure in the line drops below 20 psi.
During the boil water advisory, the company performs a series of tests to determine the water meets regulatory drinking water standards. Boil advisories usually last approximately 24 hours. Samples are taken from several sites within the affected area. Unless otherwise notified through local media, the boil advisory will be lifted at 6 a.m. on Friday, May 24, 2013.
Contact Information:
Name: Customer Service Center
Company: Indiana American Water
Phone: 800-429-8373
