Dr Austin was such a big help in finding what I needed to improve my hearing problem. She is very pleasant and easy to talk to and fully understand your needs. Gave me the options of what was available and when the first aids didn't work out, she was more than willing to make the change. I now have aids that I can hear clearly and are easy to maintain. Hearing loss is such a big problem in our everyday life and I appreciate being about able to have regained my hearing. I fully recommend Dr. Austin to anyone in need of her services. .